We have assembled a list of our Frequently Asked Questions below. If you do not find the answer you’re looking for, please contact us on 01274 653953 or through the form on our contact page.
Yes, all parts and labour are covered for the duration of the warranty because we are partners with Worcester, Bosch and Vaillant who provide impeccable customer service. Not all manufacturer’s warranties cover everything and some even demand a £150 card payment which is only refundable in certain circumstances. At Viva Gas we don’t believe our customers should have to tolerate this kind of uncertainty. We want you to have a first class, trouble free experience and only deal with manufacturers who share this approach.
Yes, there are several easy payment options. You can pay by either debit or credit card, although credit card payments can occur a 2.2% transaction fee.
Your water company is obliged to supply your property with a minimum of 8 litres of water per minute.
Eight litres of water will allow you to shower comfortably, using a thermostatic mixer valve.
As long as there are no unexpected issues which arise during the installation, a straight like for like boiler swap will take between 4 - 6 hours.
Expect to pay anything between £1,900 - £2,500 for a new boiler installation. This may feel like an expensive product, however considering a boiler is used every day for either hot water or central heating with an expected life span of 10 years+ the initial cost of an installation is minuscule compared to the function and usage in a property.
As long as there are no unexpected issues which arise during the installation, a new central heating system could cost anything between £3,800 - £4,500.
All Viva Gas engineers are fully Gas Safe or OFTEC registered, and specialise in combination, system and heat only/regular boiler installations, along with adaptations to your existing central heating system and full new central heating systems. Our engineers are experienced and competent with installing new thermostats and timers.
Viva Gas supply and install the brands: Worcester Bosch, Ideal, Vaillant and Vokera boilers.
Viva Gas supply and install the brands; Danfoss, Worcester Bosch, Salus, Honeywell and The Hive.
Viva Gas understand having readily available funds for a new boiler can be a struggle; however we can help some customers by providing low pay monthly finance options, take a look at boiler finance for further information.
There are several facts you must consider in order the install the right boiler or central heating system in your property. Take a look at understanding your system, home heating and new boiler. Our helpful Viva Gas information will guide you into the right decision for your property.
If there is a leak on the boiler and if your boiler is not producing and hot water or heating you must not attempt to fix the boiler, instead please call the manufacturer.
First check to make sure the unit has been turned on, If the thermostat does not turn on, try changing the batteries. If both of these simple steps do not enable the thermostat to start functioning follow the manufacturer's instructions from the guide which will have been left at the time of installation. If none of these steps work contact the manufacturer's help line.
Check the hot water thermostat on the boiler, this may be too low, try turning the thermostat up gradually until the desired hot water temperature is reached. If this process is unsuccessful contact the manufacturer direct.
Understanding what type of system you already have installed in your property doesn’t have to be difficult. Take a look at understanding your system, our helpful information will show you what type of system you already have and help you decide on what type of system could be installed into your property.
Energy prices are set to rise again in 2017, Viva Gas have a range of energy efficient solutions which will not only reduce your annual spend on fuel bills but also reduce your annual carbon emissions. Take a look at renewables for further information
The most common cause of a cold radiator is air in the system. This can happen If you have not turned the central heating on for a length of time. You can try bleeding the radiator in the first instance before you call a plumber to your property. Try follow our ‘How to’ guide on bleeding radiators.
The most common cause of pressure dropping frequently on a boiler is a leak somewhere in the system. If there is a leak you must contact the manufacturer direct. All of the manufacturer's customer telephone numbers can be found in the manual left by the Boiler and Heating Installer at the time of installation.
If there is a leak from the boiler you must contact the manufacturer direct. All of the manufacturer's customer telephone numbers can be found in the manual left by the Boiler and Heating Installer at the time of installation.
If you have no hot water or heating you must contact the manufacturer direct. All of the manufacturer's customer telephone numbers can be found in the manual left by the Boiler and Heating Installer at the time of installation.
If you would like to receive a quote, please fill in the form below. You can also call Viva Gas on 08006 123177 Monday to Friday 9-5pm.
"After discovering the bottom part of some of my radiators were never getting warm, I rang Viva Gas for some advice. They were very helpful and sent out an engineer straight away who power flushed my central heating system. It’s now working like it is brand new." - Mrs Swallow