Viva Gas Energy Efficiency Matters

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Administrator

Vacancy: Administrator

 We are a family run business, specialising in boiler, central heating installations and varying renewable technologies. Based in Bradford, we cover the Yorkshire and Lancashire regions, however our next phase of growth is to expand across further areas of the UK. Our experienced team require an additional administrator who has vast experience of office based administration and customer service skills to complement the existing skill set within the company.

The Role: This role is split into two areas. Your primary function is to manage the email and diary of the Managing Director, book travel and arrange networking events. In addition to this, you will also be responsible for the administration and diary management for our private domestic market. You will be competent in maintaining records and databases, contacting customers by telephone and managing the administration aspect of the role. You will be an expert in prioritising your workloads to ensure specific deadlines are achieved. You will be experienced in providing KPI data for the management team in relation to the role and have the ability to quickly and efficiently change your focus onto the differing tasks within your function.

The Candidate: Previous knowledge of boiler installations is preferable however not essential as training will be provided.

Your core skills –

  • Manage a large workload to strict deadlines and complete work to specific industry regulations and standards
  • Previous administration experience is an absolute necessity
  • A keen eye for detail and the ability to resolve any issues that arrive in a timely manner
  • Excellent organisational skills and the ability to multi-task
  • Confident, assertive, excellent communication and problem solving skills
  • Resolving customer enquiries via telephone and taking ownership of the problem, whilst demonstrating the ability to build relationships quickly
  • The ability to work to regulations and expectations and quality check your own work to ensure that errors are not made
  • Calling customers and potential customers to establish their needs and eligibility then making appointments for a member of our team to visit
  • Demonstrates a passion for customers and colleagues
  •  Strong team player who can integrate well into a team environment however also works well under their own initiative
  • Fast learner and keen to share knowledge and become multi-skilled in a number of roles
  • Strives to achieve their personal best and consistently meets daily/weekly targets
  •  Be able to work in a fast paced environment, under pressure and to tight deadlines whilst remaining calm and professional
  • Ability to be able to communicate appropriately with customers and business partners at all levels and demonstrates strong interpersonal skills
  • Flexible approach to work
  • Previous experience of diary management
  • Advanced Excel/Word knowledge and have the ability to produce detailed KPI data on an ad-hoc basis is preferable
  • Be confident to contribute at an Executive level

 

If you do not meet the above criteria, please do not apply.

This role is Monday to Friday 9am – 5pm. You may occasionally be required to work on a Saturday.

No agencies please.

"I couldn't be happier with the boiler installation undertaken by Viva Gas. The installer took great care of my house and were very professional." - G Heaney

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